PRIVACY POLICY

Last Updated: January 2024

1. Introduction

MedGulf General Trading LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.medgulf.co.ae or interact with our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data:

• Name and contact information (email address, phone number, company name)
• Business information relevant to your inquiries
• Communication preferences
• Any other information you voluntarily provide through contact forms or direct communication

Automatically Collected Data:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. Use of Your Information

We use the information we collect about you for various purposes, including to:

• Respond to your inquiries and fulfill your requests
• Provide you with product information and quotations
• Process and manage your orders
• Send you technical notices, updates, and support messages
• Communicate with you about products, services, and events
• Improve our website and customer service
• Comply with legal obligations

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Access controls and authentication procedures
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as shipping and delivery services.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

6. Cookie Policy

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality
• Analyze website traffic and trends

You can choose to disable cookies through your browser settings. However, this may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by MedGulf General Trading LLC. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

MedGulf General Trading LLC
Office-10, Level-1, Sharjah Media City
Sharjah, P.O.Box 62195
United Arab Emirates

Phone/WhatsApp: +971 52 986 8768
Email: info@medgulf.co.ae
Website: www.medgulf.co.ae